📝 Welcome to AuraFlame! By accessing our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully before using our services.
1. General Information
This website is operated by AuraFlame. Throughout the site, the terms “we”, “us”, and “our” refer to AuraFlame.
By visiting our site or buying something, you agree to be bound by these terms, including our Privacy Policy.
2. Products and Services
All candles are handmade, and slight variations in color, scent strength, or finish may occur.
We reserve the right to limit or refuse orders that seem suspicious or violate our policies.
3. Pricing and Payment
All prices are in INR and are inclusive of applicable taxes (unless stated otherwise).
We accept secure online payments via trusted gateways (e.g. Razorpay, UPI, debit/credit cards).
In case of payment failure, the order will not be processed.
4. Shipping and Delivery
Orders are usually shipped within 2–4 working days.
Delivery timelines vary based on location (typically 4–7 days).
We are not responsible for delays caused by courier services or natural events.
5. Returns and Refunds
Due to the nature of our handmade products, we only accept returns for damaged or defective items.
To request a return, contact us within 48 hours of delivery with photo proof.
If approved, we will issue a refund or replacement (based on availability) within 3–5 business days.
6. Use of Website
You agree not to misuse the website, spread harmful content, or violate our intellectual property rights.
All content (text, images, logos) is owned by AuraFlame and cannot be copied without permission.
7. Privacy
Your personal information is used only for order processing, shipping, and customer support.
We never sell or share your data with third parties.
8. Changes to Terms
We reserve the right to update these terms at any time.
Continued use of the site means you accept the latest version.
