At AuraFlame, every candle is handmade with love and packed with utmost care. We strive to make your unboxing experience as delightful as the product itself. However, we understand that rare issues may occur during transit. Here’s how we handle them:
Attach clear photos of the damaged item and outer packaging.
We will review and arrange a replacement or refund, if applicable.
🚚 In Case of Delayed Delivery
If your order hasn’t arrived within 10 days, please contact our support team.
We’ll investigate the delay and provide you with an update or resolution on priority.
In such cases, a refund will be issued if the delivery is delayed beyond 10 days.
🔁 Returns Policy
We do not accept general returns as our products are handmade and made to order. Refunds or replacements are only offered in the following special cases:
Damaged products during shipping
Incorrect item received – a refund will be provided upon verification
Delivery delayed by more than 10 days – eligible for a full refund
🤝 Final Note
Our team is always here to help. If you face any issues, reach out to us at auraflame.creative@gmail.com, and we’ll do our best to resolve it with love and care.
